At The Mitolyn, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we’re here to help.
We offer a [Insert Number]-Day Satisfaction Guarantee on all purchases made through our website.
If you are not satisfied with your product, you may request a refund within the guarantee period starting from the date of delivery.
To qualify for a refund:
Your request must be submitted within the guarantee period
You must provide your order number or proof of purchase
Products may need to be returned (see “Returns” section below, if applicable)
The item should be in its original packaging when possible
Refunds are issued to the original payment method.
We do not offer refunds for:
Purchases made outside our official website
Items marked as final sale (if applicable)
Digital products or downloads (if applicable)
Orders past the refund guarantee period
Some products may require a physical return to receive a refund.
If a return is required:
Contact our support team to initiate the return
You will receive instructions and a return address
Return shipping costs may be the responsibility of the customer unless the product was defective or incorrect
Once the return is received and inspected, we will process your refund right away.
If you receive a product that is damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Provide photos and your order number
We will replace the item or issue a full refund.
If you haven’t received your refund yet:
Check your bank or credit card account again
Contact your bank or card provider (processing times vary)
If you still have concerns, contact us directly
We currently do not offer direct exchanges.
If you wish to exchange an item, you may request a refund and place a new order.